Frequently Asked Questions
Everything you need to know about shopping at Hardware Centre.
What are your standard shipping times and costs?
We offer flat-rate shipping on all orders, with delivery typically taking 3-5 business days depending on your location. Heavy or oversized items like power tools may incur additional freight charges which will be calculated at checkout.
Do you offer a warranty on power tools and machinery?
Yes, all our power tools and machinery come with a minimum 12-month manufacturer's warranty. We also provide an extended Hardware Centre guarantee on select professional-grade brands.
Can I return an item if it is not suitable for my project?
We offer a 30-day return policy for most items, provided they are unused and in their original packaging. Please note that custom-cut materials and special orders are generally non-refundable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for trade account customers.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.
Do you offer bulk discounts for contractors or large projects?
Absolutely. We provide competitive trade pricing and bulk discounts for large-scale projects. Please contact our sales team directly with your requirements for a custom quote.